Returns & Refunds Policy

All original artwork sales are final.

Returns & refunds

You must email me within 14 days of receiving your order if you would like a refund.

To start a return, email me at sarah@thebearhome.co.uk

Please include your order number and your reason for requesting a refund.

I can provide a QR-code return label for you to return the item.

You must take reasonable care of the item and package it securely for its return. The item must be returning in it’s original packaging.

The cost of that return postage will be deducted from your refund.

Damaged or faulty orders

If your order arrives damaged, please email me at sarah@thebearhome.co.uk as soon as possible.

Photographs of the item and packaging are very helpful when dealing with postal damage.

For a damaged print, I may offer a replacement where one is available.

Because an original painting is unique, an identical replacement will normally be impossible. In that situation I will arrange an appropriate refund or other remedy in accordance with your legal rights.

Lost orders

Please contact me if a tracked order appears to have been lost in transit.

I may need to check the tracking and/or raise an enquiry with the delivery company.

For lost prints, I can normally offer a replacement where stock allows.

Where replacement is not possible, I will provide an appropriate refund if the order has been lost and cannot be delivered.